Reward Items and Redemption

Luminox Rewards Programme
Redemption Process
  1. Luminox Carabiner Multi Tool. Item will be mailed in address stated in Luminox account. 
  2. Customized Luminox Paracord for your Luminox watch. Present the coupon code and redeem at: 
    • Singapore: TANGS @ Tang Plaza Level 3, TANGS @ Tangs VivoCity, Robinsons The Hereen Level 4 or OG Orchard Point
    • Malaysia: Parkson at KLCC Level 1, Parkson at Pavillion Level 3, Isetan at KLCC Level 3, Isetan at 1 Utama Level 1 and Sogo KL at Level 3
    • Not available in Brunei
  3. Luminox webbing strap - Army Green. Item will be mailed in address stated in Luminox account.
  4. Luminox webbing strap - Black. Item will be mailed in address stated in Luminox account. 
  5. Free battery replacement and water resistance check. Does not include water restoration services. Only available in Singapore and Malaysia. Not available in Brunei. Visit https://www.luminoxsingapore.com/pages/after-sales-service-centres for location and operating hours of service centre. Do note that watch may have to be left at service centre for battery replacement and water resistance check.
  6. Luminox watch cleaning cloth. Item will be mailed in address stated in Luminox account.
  7. Luminox strap tool changer. Item will be mailed in address stated in Luminox account.

Please give 5-9 working days for mailing of items. Luminox and Crystal Time (S) Pte Ltd are not responsible for any lost mail. Mail used will be local mail services. No registered post or courier service will be used. Once reward has been selected, no returns or refund of points will be entertained. No returns or refunds of points will be given for unused rewards. Rewards points have no expiry date. Redeemed rewards have 3 months expiry. Luminox and Crystal Time (S) Pte Ltd reserve the right to change the terms and conditions at any point.